Terms & Conditions

Last updated: 25 October 2026

Welcome to Rogrip. By accessing or using rogrip.com, placing an order, or purchasing any product from us, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order. If you do not agree with any part of them, please do not use our website or services.

Rogrip may update these Terms & Conditions at any time. Changes take effect when published on this page.

1. About Our Services

Rogrip operates an online clothing store offering T-shirts, hoodies, trousers and other clothing items. You can browse products, choose available sizes and colours, place orders and pay through the methods offered on our website: Cash on Delivery (COD) and bKash.

2. Placing an Order

When you place an order, you agree to give accurate and complete information, including your full name, phone number, delivery address and product details. We may contact you by phone or other means to confirm or verify the order.

3. Order Acceptance

Rogrip may accept, modify, hold or cancel an order when necessary, including for product unavailability, incorrect product or pricing information, incomplete or inaccurate customer information, failed order confirmation, suspicious or fraudulent activity, technical problems, or other circumstances that prevent fulfilment.

4. Product Information

We make reasonable efforts to show product information, images, colours, sizes, descriptions and prices accurately. Slight differences may occur due to screen or device settings, photography and lighting, manufacturing variations, availability, or human or technical errors.

5. Prices

Prices are in Bangladeshi Taka (BDT) and may change without prior notice. The price shown when your order is successfully placed applies, unless an obvious pricing or technical error has occurred. Delivery charges are shown at checkout.

6. Payment

Rogrip accepts Cash on Delivery (COD) and bKash. An online payment is treated as paid only after it is completed and verified. Never share your bKash PIN, OTP, password or other confidential details with anyone claiming to represent Rogrip.

7. Delivery

Rogrip delivers through its designated delivery partner(s). Delivery time depends on location, product availability, courier operations, weather, public holidays and unexpected circumstances. Any estimated delivery time is an estimate, not a guarantee.

8. Customer Responsibility During Delivery

You are responsible for giving an accurate delivery address and a reachable phone number, and for checking the parcel in front of the delivery rider before accepting it. If you are unavailable, give incorrect information or refuse the parcel without a valid reason, delivery or return charges may apply. Repeated refusal of COD orders may lead to restrictions on future COD orders.

9. Cancellation of Orders

You may request cancellation before delivery. Once the parcel has been delivered and accepted, cancellation is no longer possible. If the order has already been handed to the courier, applicable delivery or return charges may apply. For prepaid orders, any applicable refund is handled under our Cancellation & Return Policy.

10. Returns and Exchanges

Returns, exchanges and refunds are governed by our Cancellation & Return Policy, which forms part of these Terms. In summary:

• Check the product, size, colour, design, quantity and condition in front of the delivery rider before accepting the parcel.
• Report any wrong, damaged, defective or incorrect product to the rider before accepting delivery; you may refuse the parcel when a valid issue is found.
• After the parcel has been accepted, returns or exchanges are not accepted for change of mind, size, colour, design or product preference, or for issues that could have been identified at delivery.
• Return or exchange may be considered only for a genuine issue attributable to Rogrip, after review and verification.
• All approved returns and exchanges are subject to delivery, return-delivery, packaging and handling charges payable by the customer.

11. Offers, Discounts and Promotions

Rogrip may offer discount codes, free delivery, creator codes or other promotions. Each promotion may have its own terms, eligibility, validity period and limits. Unless stated otherwise, offers cannot be combined. Rogrip may modify, suspend or end a promotion where necessary. Rogrip Creator Circle members earn under the programme terms shown in their account.

12. Accounts

If you create an account, keep your sign-in details safe and do not share them. You are responsible for activity under your account. Rogrip may suspend an account that is used for fraud or in breach of these Terms. You can ask us to delete your account at any time.

13. Website Content and Intellectual Property

All content on the Rogrip website—including the brand name and logo, product photographs, graphics, design, text, product descriptions, icons, videos and promotional materials—is owned by or licensed to Rogrip and may not be copied, reproduced, modified, distributed or used commercially without prior written permission.

14. Prohibited Use

You must not give false or misleading information, make fraudulent transactions, attempt unauthorised access, upload malicious software or harmful content, interfere with the website, copy or misuse website content, abuse or harass Rogrip staff or representatives, use the website for unlawful purposes, or unfairly exploit promotions, discounts or the ordering system.

15. Fraudulent or Suspicious Orders

Rogrip may review orders that appear suspicious. We may hold or cancel an order where there are reasonable concerns, such as fake or unreachable contact details, repeated fake or duplicate orders, payment irregularities, misuse of another person’s information, repeated refusal of delivered parcels or abuse of offers. We may ask for additional verification and may stop future orders from a phone number or device after repeated misuse.

16. Third-Party Services

Our website uses third-party services such as payment providers, delivery partners, analytics and technology providers. They have their own terms and policies. Rogrip is not responsible for matters outside its reasonable control arising from those services.

17. Limitation of Liability

Rogrip makes reasonable efforts to keep website information accurate and services reliable, but does not guarantee that the website will always be available, error-free or uninterrupted. To the extent permitted by law, Rogrip is not responsible for delays or interruptions caused by circumstances beyond its reasonable control, including courier disruptions, natural events, technical failures or public disturbances. Nothing in these Terms limits any right you have under the consumer protection laws of Bangladesh.

18. Privacy

Your information is collected and used as described in our Privacy Policy, including for processing orders, delivery, payment verification, customer support, fraud prevention and improving our services.

19. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. We will first try to resolve any dispute through communication between you and Rogrip; unresolved disputes will be subject to the courts of Bangladesh.

20. Policy Updates

We may update these Terms & Conditions when necessary. The updated version will be published on this page with a new “Last updated” date. Continued use of the website after an update means you accept the revised Terms.

21. Contact Us

For questions about these Terms, orders, payments or returns, contact us:

Email: hello@rogrip.com
Phone / WhatsApp: 01976670605
Address: Lake City Road, Dhaka 1229, Bangladesh
Facebook and Instagram: @rogrip.brand

Rogrip — Wear Your Story.