Cancellation & Return Policy

Last updated: 25 October 2026

Rogrip wants every customer to receive the correct product in good condition. To make the delivery process clear and fair, customers are required to check their product in front of the delivery rider before accepting the parcel. This policy explains our cancellation, return, exchange, and refund rules.

1. Cancellation Before Delivery

Customers may request cancellation or change of their order before delivery.

Change-of-mind cancellation is allowed only before the product has been delivered to the customer.

Once the customer has accepted the parcel and delivery has been completed, cancellation is no longer possible.

2. Check Your Product Before Accepting Delivery

Customers must check the product in front of the delivery rider/delivery person before accepting the parcel.

Before accepting the delivery, customers should check the:

• Product
• Size
• Color
• Design/print
• Quantity
• Visible damage or defects

If there is a wrong, damaged, defective, or incorrect product, the customer must inform the delivery rider immediately before accepting the delivery.

The customer may refuse the delivery when a valid issue is identified at the time of delivery.

3. Important Delivery Condition

Once the parcel has been accepted and the delivery has been completed, Rogrip will not accept returns or exchanges for issues that could have been identified by checking the product at the time of delivery.

This includes change of mind, size preference, color preference, product preference, or other issues that were visible or reasonably identifiable before accepting the parcel.

4. Wrong, Damaged, or Defective Product

If Rogrip delivers a wrong, damaged, defective, or otherwise incorrect product, the customer must report the issue to the delivery rider before accepting the parcel.

Where the issue is confirmed, Rogrip may provide an appropriate replacement, exchange, or other resolution according to the circumstances.

Any approved return or exchange is subject to the applicable delivery, return-delivery, packaging, and handling charges, which are payable by the customer.

5. Size, Color, and Design

Customers are responsible for checking the delivered size, color, and design against the order before accepting the parcel.

If the delivered item does not match the customer's confirmed order, the issue must be raised with the delivery rider before acceptance.

After delivery has been accepted, returns or exchanges based on size preference, color preference, or design preference will not be accepted.

6. Return & Exchange Charges

All approved returns or exchanges are subject to applicable charges.

The customer is responsible for paying the applicable delivery, return-delivery, packaging, and handling charges related to the return or exchange.

These charges may apply regardless of the reason for the approved return or exchange.

Any applicable charges will be communicated to the customer as part of the return or exchange process.

7. Return & Exchange Requests

Rogrip does not provide a general post-delivery return or exchange facility for change-of-mind or customer preference.

Return or exchange may only be considered for a genuine issue attributable to Rogrip, subject to review and verification.

Customers should keep the order information and, where requested, provide photographs or other evidence to help us review the issue.

8. Inspection and Verification

Rogrip may review order information, product details, delivery information, photographs, or other relevant evidence before approving any replacement, exchange, or refund.

Any resolution is subject to verification of the reported issue.

9. Refund Policy

If a refund is approved for a valid case, the refund will be processed after the relevant verification has been completed.

Any applicable delivery, return-delivery, packaging, or handling charges will be the customer's responsibility and may be deducted from or payable separately from the refundable product amount.

For COD orders where no payment was collected, there is no product payment amount to refund.

For eligible bKash payments, the refund will be handled through an appropriate verified refund process.

10. bKash Payment

For bKash-paid orders, customers may be required to provide relevant transaction information for payment verification.

Rogrip will never ask customers for their bKash PIN or OTP.

11. Duplicate or Technical Payment

If a payment is accidentally completed more than once because of a verified technical issue, Rogrip will review the transaction and process an applicable refund for the duplicate payment.

12. Cases That Are Not Accepted After Delivery

• Change of mind after receiving the product
• Size preference or wanting a different size when the delivered size matches the order
• Color preference when the delivered color matches the order
• Product preference or simply not liking the product
• Any visible issue that could have been identified by checking the parcel before accepting delivery
• Any issue reported only after the delivery has been accepted where the issue is not attributable to Rogrip

13. Customer Responsibility

Customers are responsible for providing accurate order information and for checking the parcel before accepting delivery.

Customers should cooperate with the delivery rider when checking the product and immediately report any issue before completing the delivery.

Customers are responsible for applicable delivery, return-delivery, packaging, and handling charges for any approved return or exchange.

14. Contact Us

For cancellation requests before delivery or for reporting a genuine delivery-related issue, please contact Rogrip through our official Contact Us page or customer support channels.

Please keep your Order ID available when contacting us.

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