Privacy Policy

Last updated: 25 October 2026

Rogrip respects your privacy and understands the importance of protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use rogrip.com and our services.

1. Information We Collect

We collect information that you provide when you browse our website, place an order, create an account, contact us, or join our programmes.

Information you provide

• Full name, mobile phone number and delivery address
• Email address (optional, or when you sign in with email or Google)
• Order information: products, sizes, colours, quantities and notes
• Account details: password (stored only in encrypted form), saved addresses and wishlist
• Rogrip Creator Circle details, if you apply: social media links, your requested code and how you want to be paid
• Messages and information you give our customer support
• Payment-related information needed to process or verify a transaction

Rogrip offers Cash on Delivery (COD) and bKash. We do not ask for or store credit or debit card details on our website.

Information collected automatically

• IP address
• Browser type, device type and operating system
• A random device identifier kept in your browser
• Pages visited, products viewed, searches and items added to the bag
• Date and time of visits
• Referral or source information (for example, the link or app that brought you)

This information helps us understand how visitors use our website, keep it secure, and improve our services.

2. Cookies and Similar Technologies

Rogrip uses cookies and similar technologies (such as browser storage) to:

• Keep you signed in and keep your bag
• Remember your preferences
• Maintain website functionality and security
• Understand website traffic and improve performance
• Measure marketing and advertising performance

You can control or delete cookies through your browser settings. Disabling some cookies may stop parts of the website, such as the bag or sign-in, from working.

3. How We Use Your Information

• Process, confirm and deliver your orders
• Process and verify payments
• Contact you about your order
• Provide customer support
• Handle cancellation, return, exchange and refund requests
• Run your account and, if you join, your Creator Circle earnings and payouts
• Improve our products, services and website
• Detect and prevent fraudulent or suspicious activity
• Maintain website security
• Measure the performance of our marketing

We may also use aggregated or anonymised information for analysis and business improvement.

4. Order, Delivery and Courier Information

To deliver your order we share your name, phone number, delivery address, order details and the amount to collect with our delivery partner, currently Steadfast Courier, which also provides shipment tracking.

To reduce failed and fake deliveries, we may check the delivery history linked to your phone number with our courier partner (for example, how many parcels were delivered or returned). This helps us decide how to confirm an order.

5. Payment Information

bKash payments are processed through the official bKash payment system. Rogrip does not receive or store your bKash PIN, OTP or password and will never ask for them. Never share such details with anyone claiming to represent Rogrip.

6. Analytics, Meta Pixel and Google

We may use Meta Pixel, Google Analytics and similar tools to understand website activity and measure advertising, such as page visits, product views, searches, add-to-bag, checkout and purchases. If you choose to sign in with Google, Google shares your name and email address with us.

These third parties process information under their own privacy policies.

7. Sharing Information with Third Parties

Rogrip does not sell or rent your personal information. We share only what is necessary with:

• Delivery and courier partners
• Payment service providers
• Website hosting, email, SMS and technology providers
• Analytics and marketing service providers

We may also disclose information where required by the laws of Bangladesh, legal process, court order, or an authorised government or law-enforcement request.

8. Third-Party Websites and Services

Our website may contain links or integrations provided by third parties. They operate under their own privacy policies and terms, and Rogrip is not responsible for their practices or content.

9. Marketing Communication

If you sign up for updates, we may send you news about new products, offers and collections. You can ask us to stop at any time. We will still contact you about essential matters such as order confirmation, delivery, payment, cancellation, returns and support.

10. Data Security

We take reasonable measures to protect personal information, including encrypted connections (HTTPS), encrypted passwords and access limited to authorised staff and service providers. No method of transmission or storage over the internet is completely secure, so absolute security cannot be guaranteed.

11. Data Retention

We keep information as long as reasonably necessary to complete transactions, provide support, keep order and accounting records, handle returns and refunds, meet legal requirements, prevent fraud and resolve disputes. Some records may be kept after an interaction ends where this is necessary for legitimate or legal purposes.

12. Your Choices and Rights

Subject to applicable law, you may ask to:

• See the personal information we hold about you
• Correct inaccurate information
• Delete your account and certain personal information
• Know how your data is used
• Stop promotional messages
• Raise a concern about how your information is handled

Requests may need verification. Contact us using the details below.

13. Children's Privacy

Our website is for general consumers and is not designed to collect personal information from children. If you believe a child has given us personal information, please contact us so we can review and remove it where appropriate.

14. Fraud and Security Monitoring

To protect customers and our business, we monitor orders and website activity for suspicious behaviour. We may use your phone number, device identifier, IP address and order history to investigate:

• Repeated or duplicate orders
• Fake, misleading or unreachable contact details
• Payment irregularities
• Abuse of discount codes or offers
• Repeated refusal of delivered parcels
• Use of another person’s information

Where necessary, an order may be held, cancelled or verified further, and repeated misuse may lead to future orders from a number or device being stopped.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be published on this page with a new “Last updated” date.

16. Contact Us

For questions or requests about this Privacy Policy or your personal information, contact us:

Email: hello@rogrip.com
Phone / WhatsApp: 01976670605
Address: Lake City Road, Dhaka 1229, Bangladesh
Facebook and Instagram: @rogrip.brand

Rogrip — Wear Your Story.