FAQs

Rogrip is a modern clothing brand focused on quality, comfort, and stylish everyday wear. Our collection includes T-shirts, hoodies, trousers, and other everyday essentials.

We currently offer products such as T-shirts, hoodies, trousers, and other everyday clothing essentials. Our collection is continuously growing.

Place your order on the Rogrip website: choose the product, its size and colour, add it to your bag, then go to checkout. Enter your name, mobile number and delivery address, choose your payment method, and confirm the order.

Rogrip accepts Cash on Delivery (COD) and bKash, where shown at checkout.

No. You can order as a guest. An account (with your mobile number, email or Google sign-in) lets you see your orders, saved addresses and wishlist.

Yes. You can request cancellation before delivery. Once the product has been delivered and accepted, cancellation is no longer possible. If the parcel has already been handed to the courier, delivery or return charges may apply.

If your order has not yet been sent to the courier, contact Rogrip customer support as soon as possible with your Order ID. We will try to help depending on the order status.

Rogrip does not accept returns or exchanges after delivery for change of mind, size preference, colour preference, or simply not liking the product. Please check the product in front of the delivery rider before accepting the parcel. See our Cancellation & Return Policy for details.

Check the product, size, colour, design/print, quantity, and any visible damage or defects. If you notice a problem, tell the delivery rider before accepting the parcel.

Tell the delivery rider immediately, before accepting the parcel. After verification, Rogrip may provide an appropriate resolution such as a replacement or exchange.

No. If the delivered size matches the size you ordered, size-preference exchanges are not accepted after delivery. Please check the size before accepting the parcel.

Yes. All approved returns or exchanges are subject to applicable delivery, return-delivery, packaging, and handling charges, payable by the customer.

Change-of-mind returns are not accepted after delivery. Please check the product carefully before accepting the parcel.

Use the Track Order page on our website with your order number. Once the parcel is with our courier partner, its latest status is shown there.

Delivery time depends on your location, courier operations, weather, holidays and other circumstances. Any delivery time shown or communicated by Rogrip is an estimate and may change.

Yes. You will see an order confirmation with your order number after placing the order. Rogrip may also call you to confirm or process your order.

Online payments use the official bKash payment process. Rogrip will never ask for your bKash PIN, OTP or password. Never share them with anyone.

Your full name, mobile number, delivery address, the product with its size and colour, and an optional note.

Unavailable sizes or colours are shown as sold out. You may choose another available option or check again after a restock.

Use our Contact Us page or the support channels below. Please keep your Order ID ready for questions about an existing order.

Email: hello@rogrip.com
Phone / WhatsApp: 01976670605
Address: Lake City Road, Dhaka 1229, Bangladesh
Facebook and Instagram: @rogrip.brand